FAQS
Q: How do I know if an item is eligible for a return?
A: Items eligible for return must be within the accepted return date and in the same condition that it was delivered to you.
A: Items eligible for return must be within the accepted return date and in the same condition that it was delivered to you.
Q: How many days from my order can I return an item?
A: We give you 10 days to make up your mind on your purchase. Most items can be returned anytime up to 10 days of the delivery date of the item being returned.
A: We give you 10 days to make up your mind on your purchase. Most items can be returned anytime up to 10 days of the delivery date of the item being returned.
Q: What if my order was damaged or there were missing items?
A: If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Please email us.
A: If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem. Please email us.
Q: How do I initiate a return?
A: To initiate a return: email customer service with your order number and description of damage. Provide photos if possible.
A: To initiate a return: email customer service with your order number and description of damage. Provide photos if possible.
Q: Do I need a return authorization number?
A: Yes, all returns must have a valid return authorization number in order to be credited. The return authorization number will be sent to you once you initiate a valid return on a recently purchased order. If your item is eligible for a return, we will send the return authorization to you once you initiate a return. If your item is not eligible for a return or the return date has passed, the website will not be able to start the return process.
A: Yes, all returns must have a valid return authorization number in order to be credited. The return authorization number will be sent to you once you initiate a valid return on a recently purchased order. If your item is eligible for a return, we will send the return authorization to you once you initiate a return. If your item is not eligible for a return or the return date has passed, the website will not be able to start the return process.
Q: What do I do with the return authorization number?
A: In order to expedite your return, your return authorization number should be clearly written on the shipping label or package of the item being returned.
A: In order to expedite your return, your return authorization number should be clearly written on the shipping label or package of the item being returned.
Q: How long does it normally take to process the refund?
A: We process the refund within 1-3 business days of receiving your return.
A: We process the refund within 1-3 business days of receiving your return.
Q: Where do you send the refund?
A: All refunds are sent through the payment method you used on the order.
A: All refunds are sent through the payment method you used on the order.
Q: Can I expedite the refund?
A: Once a return has been initiated, we give you a place on the order status page to enter the tracking number of the return shipment. Entering this data will potentially speed up the processing of your return. Please note, if you purchase a return shipping label from us, that information will be automatically entered into the system.
A: Once a return has been initiated, we give you a place on the order status page to enter the tracking number of the return shipment. Entering this data will potentially speed up the processing of your return. Please note, if you purchase a return shipping label from us, that information will be automatically entered into the system.
Q: I didn't get an email once I initiated a return?
A: You can re-request a copy of the email you were sent initially by visiting the order page. It will be resent to the email address on file with the order. Emails sometimes get lost or blocked by ISPs, so please check your spam and trash folder. If you still can't find the email, please give us a call and we can get you the appropriate return information.
A: You can re-request a copy of the email you were sent initially by visiting the order page. It will be resent to the email address on file with the order. Emails sometimes get lost or blocked by ISPs, so please check your spam and trash folder. If you still can't find the email, please give us a call and we can get you the appropriate return information.